Checkissuings policy is to respond to a Significant Business Disruption (SBD) by safeguarding employees’ lives and firm property, making a financial and operational assessment, quickly recovering and resuming operations, protecting all of the firm’s books and records, and allowing our customers to transact business.
Our Continuity plan anticipates two kinds of SBDs, internal and external. Internal SBDs affect only our firm’s ability to communicate and do business, such as a fire in our building. External SBDs prevent events such as natural disasters, terrorist attack, or a wide-scale, regional disruption. Fortunately, located in Phoenix, a place that is not prone to floods, earthquakes, tornados, hurricanes, or other natural disasters. Our response to an external SBD relies more heavily on other organizations and systems, especially on the capabilities of our firm with regards to vetting these partners.
In the event of an SBD, we will move our staff from affected office to the closest of our unaffected backup office locations, which include a backup facility located 5 miles from our office that has all of the equipment needed to restore all of the services we offer, as well as with another in a geographically separate area.
In case of technical disruptions such as Administration System and/or API Server issues, we have multiple backups created daily and stored at a remote site of the system code/database that can quickly be restored on another server, as well as a fallback contingency in the case of a global datacenter issue in order to get services promptly restored. All of these systems are reviewed on a regular basis
Our firm’s “mission critical systems” are those that ensure prompt and accurate processing of payment transactions, as well maintaining client access to their payment information.
Recovery-time objectives are not hard and fast deadlines that can be anticipated in every type emergency situation, and various external factors surrounding a disruption, such as time of day, scope of disruption and status of critical infrastructure—particularly telecommunications—can affect actual recovery times. Recovery refers to the restoration of regular business activities after a wide-scale disruption; resumption refers to the capacity to accept and process new transactions and payments after a wide-scale disruption. Our firm has the following SBD recovery time and resumption objectives: recovery time period of within 4 hours and resumption time of within the same business day.
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